Resumè

Objective:

To be able to discover and utilize new technology to advance my career and tackle new challenges.

Education:

2001-2005

  • Bachelor of Science in Computer Science
  • Cebu Doctors University
  • Osmena Blvd. , Cebu City

2000-2001

  • Bachelor of Science in Information Technology
  • Silliman University
  • Dumaguete City, Negros Oriental

1996-2000

  • High School
  • Sacred Heart School – Boys High
  • General Maxilom Avenue , Cebu City

Work Experience:

January 2010 – Present

DLV Studios : Web developer/Systems Administrator/Content Writer

  • Create websites for clients using HTML, CSS, PHP, Joomla, and WordPress.
  • Maintain company’s databases and crucial operating data.
  • Helped in the conceptualization of the company and services offered.
  • Assisted in the start up of the company by creating company website, logo, and web marketing.
  • Design brochures and other advertisements.
  • Write content for all company websites and other media.

January 2009 – April 2009

First Auto-LPG Gas Holdings Corporation : Systems Administrator

  • Revamped Company Website (http://firstautogas.com.ph/)
  • Launched independent mail server using open source solutions.
  • Administered, monitored, and reported bugs on existing loyalty application.
  • Implemented and administered Remote Access Server for loyalty tracking using open source solutions.
  • Troubleshooting workstation and server issues on a daily basis.
  • Oversaw network connectivity in various stations.
  • Supervised the implementation of router firewall for web access security.

July 2007 – November 2008

Teletech Holdings, Inc. : Technical Supervisor – Agent Support Group (TSR Level 2)

  • Attended to agent queries on the floor.
  • Did live and side barge ins on agents’ call on a daily basis.
  • Took over unresolved calls and issues on a daily basis.
  • Intervened for an agent when he or she is unable to resolve an issue upon reaching the AHT threshold.
  • Took over supervisory calls (e.g. when a customer asks to speak to a supervisor.)
  • Conducted call and case audits to gauge agents’ weaknesses and points for improvement.
  • Maintained daily tracker of all agents calls and cases.
  • Made DSAT analyses for all agents to identify areas of improvement.
  • Conducted training sessions based on CSAT/DSAT analysis and agents’ technical knowledge.
  • Ensured that Open Cases were at a minimal by the end of the shift.
  • In charge of pre shift and post shift team huddles to discuss process updates and current cases.
  • attended daily or weekly client conference calls depending on schedule and availability.

February 2007 – May 2007

PeopleSupport, Inc. : Customer Service Representative/Technical Support Rep.

  • Underwent extensive training in product specifics in order to provide the service as per company’s standards.
  • Assisted customers in the United States in resolving pre-installation of internet service for US Internet Service Provider.
  • Took inbound and made outbound calls for follow ups on provisioning of the internet service.

July 2006 – Feburary 2007

Qualfon Philippines, Inc. : Technical Support Representative

  • Assisted Customers in the United States and overseas in resolving issues regarding mobile phone prepaid wireless mobile service.
  • Took Inbound phone calls to resolve mobile phone issues and features for 11 different phone models.

July 2005 – April 2006

LearningToGo Software : Project Manager/Network Administrator

  • Wrote content for 3 different websites.
  • Managed and lead up to 15 people for market research projects.
  • Assisted in making outbound calls to New Zealand residents.
  • Filed weekly and monthly reports to immediate superiors.
  • In charge of screening and interviewing new applicants.
  • In charge of procurement of network components and peripherals.
  • Set up the network topology for optimal performance.
  • Supervised the installation of necessary software for each workstation.

Programming Languages and Operating Systems:

I am proficient in the use and administration of the following:

  • Windows XP, Server 2003, Server 2007, Windows Vista, Windows 7
  • Mac OSX 10.4 Tiger, 10.5 Leopard, 10.6 Snow Leopard
  • Linux Ubuntu 10.2, OpenSUSE 11, Slackware 12
  • HTML, CSS, PHP, WordPress, Joomla CMS
  • Remote Access – VNC, RDP, OpenSSL, SSH

Skills and Hobbies:

  • I can speak English, Tagalog and Cebuano fluently.
  • I can easily adjust to different types of working schedules and conditions.
  • I can do basic and advanced hardware and software troubleshooting of computer systems, mobile phones, and other electronic devices.
  • I have ample skills on Microsoft Office (Word, Excel, Powerpoint, Outlook).
  • I am well taught in the usage of Adobe Flash, Dreamweaver, and Photoshop CS.
  • I am knowledgeable in the usage of Adobe Acrobat Pro to create manuals and brochures.
  • As a hobby, I do technical writing on new products and technologies on the web. (http://teeemoy.com)
  • I play computer games, basketball, and bowling.